Frequently Asked Questions

BUYING GUIDE / HOW TO ORDER

1. On the main navigation bar, click a category and browse through our selection of products.

2. Read the product descriptions carefully.

3. Choose the desired color, size and quantity, then click on “Add to Cart.” A new window will appear – you may choose to continue shopping or proceed to checkout.

4. Once you have finished choosing your items, click on "Your Cart" to review the products. To remove an item, click "Remove" under the selected product's name. Click on "Place your order" for payment and shipping.

5. Fill in your contact information (email or mobile number) and complete shipping address. Click “Continue to shipping method.”

6. Select your preferred shipping method and click “Continue to payment method.”

7. Select your preferred payment method and billing address, then click “Complete order.”

8. You will receive an email containing a summary of your order. Please process your payment within 7 business days upon receipt of the email. Orders not paid within 7 business days will automatically be cancelled.

9. Write your full name on the deposit slip and send us a copy via email: shoptigerph@gmail.com or through Viber: 0908 864 1709

10. We will begin processing your order upon receipt of the deposit slip. A confirmation email will be sent to you as soon as we receive the deposit slip.

     

    PRICING

    Prices are subject to change without prior notice.

    Prices do not include shipping cost.

     

    PROMOS

    Tiger Philippines accepts only one (1) promo / discount per transaction.

     

    CANCELLATION OF ORDERS

    If you wish to cancel your order, please contact us immediately through shoptigerph@gmail.com or Viber 0908 864 1709

    Paid and shipped orders can no longer be cancelled.

     

    MODE OF PAYMENT

    We accept payments through Bank Deposit (BDO and Metrobank). Bank details can be found in the “Payment Method” section upon check out.

    Orders not paid within 7 business days will automatically be cancelled. 

     

    SHIPPING AND DELIVERY 

    Orders within Metro Manila will be delivered within 3 business days while provincial orders will be delivered within 5 to 7 business days.

    Business days do not include Saturdays, Sundays, and Philippine Holidays.

    Orders with payments made after 2:00PM shall be processed on the next business day.

    Tiger Philippines currently offers FREE SHIPPING nationwide.

       

      RETURNS & EXCHANGES

      1. We inspect all our products prior to shipment and delivery to ensure that they are free from factory defects, material or construction.

      Should you find any DENTS in the product, please inform us via email: shoptigerph@gmail.com or Viber: 0908 864 1709 within 3 business days upon receipt of your order.

      If we do not receive a message within the given time period, the item is considered in good condition and can no longer be returned nor exchanged.

      2. Damaged or defective items can be exchanged within 7 business days upon receipt of your order.

      3. Items with damage and/or defects from the following causes cannot be returned nor exchanged:

      • normal wear and tear, improper use of the unit
      • faulty handling
      • negligence, tampering and/or unauthorized repair of the unit
      • flood, accidental damage, fire, and other acts of God
      • faulty or unauthorized installation

      4. For the first exchange request, Tiger Philippines will shoulder all shipping costs. When sending back an item for exchange, please arrange the shipping back to the following address:

      NEW BENEHLYN ENTERPRISES
      Room 701-702 Tytana Plaza, Plaza Lorenzo Ruiz, Binondo, Manila

      All shipping fees for succeeding exchange requests will be charged to the customer.

      5. Items to be returned or exchanged must be unused and should be in the same condition that you received it. It must also be in the original packaging with the serial number still intact.

      6. Sale Items cannot be returned nor exchanged under any conditions.

       

      CONTACT

      Email: shoptigerph@gmail.com

      Viber:  0908 864 1709

      Facebook: @tigerphils

      IG: @tiger.ph